Professional history · 2013–2024

A career built where customers and technical systems meet.

Managed hosting at Liquid Web. A varied client portfolio at Nolte. Technical delivery at Fusionary. Global web operations at Crown Bioscience. Each move added a different kind of responsibility.

Professional experience

Four environments. One cumulative technical career.

Scan the environments here, then open a chapter for the systems, responsibilities, clients, and operating context behind each role.

Aug 2013–Dec 2017

Support depth

Liquid Web

Heroic Hosting Support Engineer

Tier II–III managed-hosting support across production WordPress and Linux environments, with customer communication, control-panel administration, recovery work, and small diagnostic tools in the same operating loop.

Support systems: Zendesk · Salesforce
Hosting administration: cPanel · WHM · Plesk
Application environment: WordPress · Managed WordPress
Systems: Linux · PHP · Apache / NGINX · MySQL · DNS / SSL

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Jan 2018–Apr 2020

Range and client ownership

Nolte / Nolte Care

Digital Operations & Support Manager

Multi-client support and technical operations across WordPress, React, React Native, payment-connected systems, HubSpot, Jira Service Desk, and clients spanning nonprofit, real estate, ecommerce, fitness, and financial contexts.

Web / application: WordPress · React · React Native
Operations: HubSpot · Jira Service Desk
Integrations: Payment processors
Client contexts: Nonprofit · Real estate · Investing / financial · Ecommerce

Selected clients: Bloomscape · Women's Forum of New York · MotaMeet · LVLY · Tough Mudder Bootcamp · Modern Spaces NYC · Be The Match México · Lovejoy Wharf · Rabbleworks

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Mar–Oct 2021

Delivery and stakeholder ownership

Fusionary

Software Developer

Primarily WordPress delivery plus Craft CMS and custom-platform troubleshooting, technical project coordination, QA handoffs, and client-facing work—including Detroit Axle and direct work with the CTO of Jet's Pizza.

Platforms: WordPress · Craft CMS · Custom CMS
Delivery: Technical project coordination · QA handoffs · Functional specifications
Integration work: APIs · Forms · Analytics

Selected engagements: Detroit Axle · Jet's Pizza

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Mar 2022–Jun 2024

Independent operational ownership

Crown Bioscience

Web Optimization & Analytics Lead

Remote ownership of multiple global digital properties across HubSpot CMS, analytics and tagging, custom Elasticsearch search, integrations, vendors, security, backups, and cross-functional web projects.

Platform: HubSpot · HubSpot CMS
Measurement: Google Analytics / GA4 · Google Tag Manager · Google Search Console · Google Ads
Search: Elasticsearch
Operations: Global digital properties · Vendors · Backups / security

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Career progression

Support depth became range, then delivery, then operational ownership.

Liquid WebManaged hosting supportDeep production troubleshooting with customers waiting.

Nolte / Nolte CareMulti-client operationsMove between different systems, industries, and stakeholders.

FusionaryTechnical deliveryTranslate client needs into engineering and QA work.

Crown BioscienceGlobal web operationsOwn a complex digital environment across teams and vendors.

Independent engineering

Current technical work that keeps me close to software.

I use independent projects to stay hands-on with software, automation, AI-assisted engineering, and operational tooling by building, testing, documenting, and debugging systems outside paid work.

SwitchyardWebhook failure, replay, and recoveryElixir · Phoenix · PostgreSQL · Oban macadminSafer macOS operations automationzsh · bounded paths · dry-run · structured output InvariantEvidence around AI-assisted engineering workArsenal · Loadout · Kiln